Travel & Hospitality2024

Saudi Hop

Complete Umrah booking and management platform serving thousands of pilgrims with real-time coordination and automated workflows.

Saudi Hop Platform
Client
Saudi Hop Ltd
Industry
Travel & Hospitality
Timeline
14 Weeks
Year
2024

The Challenge

Saudi Hop needed a comprehensive platform to manage Umrah bookings for thousands of pilgrims. The system had to handle complex multi-user workflows, coordinate group travel, process payments in multiple currencies, and manage extensive documentation requirements.

The existing manual process was time-consuming and error-prone, taking up to 15 minutes per booking and requiring constant phone and email coordination between agents, customers, and service providers.

Our Solution

We designed and developed a custom booking platform with role-based access for agents, customers, and administrators. The system includes:

Real-time booking management system
Multi-currency payment processing
Automated group coordination
Document management & visa tracking
SMS & email notification system
Mobile-responsive dashboard
Multi-language support (EN/AR)
Advanced reporting & analytics

Key Results

60%
Faster Booking Process
Reduced from 15 minutes to under 6 minutes per booking
5000+
Bookings Processed
Successfully managed thousands of pilgrims
85%
Reduced Admin Time
Automated workflows eliminated manual coordination
24/7
Customer Access
Customers can book and manage trips anytime

Technologies Used

ReactTypeScriptNode.jsPostgreSQLStripeAWSTailwind CSSREST API
"Oblix Lab delivered beyond our expectations. The platform has revolutionized how we manage bookings and our customers love the seamless experience."
Ahmed Al-Rashid
CEO, Saudi Hop

Ready to transform your business?

Let's discuss how we can build a custom solution for your needs.